The 'Nordstrom' Experince
My mother and I have been extremely loyal shoppers of Nordstrom. We attend the Anniversary Sale, well, annually and often refer to it as "mecca". So we were pretty much in shock when the head of the house at the Cafe came out and started scolded my mom for having a food allergy. She requested that our sandwich be made on a separate board due to a tomato allergy. The waitress made a note of it, but when the person in charge saw the slip, she came out to recommend that she order a salad (which looked like an even bigger risk despite the fact that we could watch the prep station). With such comments as "You know how it is when you go to a restaurant" from the head of the house, we were both appauled and my mom ended up just ordering a cookie and dessert.
Next we moved on to the salon shoes section where there were racks and racks of designer shoes on sale (*the heavens opened the instant we descended the escalator with a collective "AHHH"). I told my mom that if I found the Tod's jellies that I've been drooling over on sale that I would buy them. Sure enough, there they were in purple, blue and clear. After 3 "Oh my god"'s from myself, my mom was further shocked that no sales person came over to assist me as I tried the different sizes on. One lady finally approached me and honesty answered my question (some redemption) but then disappeared. I had to approach the salesman to receive the shoe pair, who then pawned off my request to another saleswoman. She (thankfully) was extremely helpful, although I was already sold on the purchase. She gave me her card and made a kind offer to stretch my other pair of Tod's ballerina flats since I mentioned they were too small. I will certainly be sure to find her, that is if I go back to the Bellevue store. You will most likely find me at a different Nordstrom next time.
Regardless, I'm in love. My new sandals go with everything, although I offer a strong advisory to wearing them in the rain. I got caught the other day in an intense rainstorm and had to shuffle to my next class.
Next we moved on to the salon shoes section where there were racks and racks of designer shoes on sale (*the heavens opened the instant we descended the escalator with a collective "AHHH"). I told my mom that if I found the Tod's jellies that I've been drooling over on sale that I would buy them. Sure enough, there they were in purple, blue and clear. After 3 "Oh my god"'s from myself, my mom was further shocked that no sales person came over to assist me as I tried the different sizes on. One lady finally approached me and honesty answered my question (some redemption) but then disappeared. I had to approach the salesman to receive the shoe pair, who then pawned off my request to another saleswoman. She (thankfully) was extremely helpful, although I was already sold on the purchase. She gave me her card and made a kind offer to stretch my other pair of Tod's ballerina flats since I mentioned they were too small. I will certainly be sure to find her, that is if I go back to the Bellevue store. You will most likely find me at a different Nordstrom next time.
Regardless, I'm in love. My new sandals go with everything, although I offer a strong advisory to wearing them in the rain. I got caught the other day in an intense rainstorm and had to shuffle to my next class.
Labels: customer service, Nordstrom, Tod's
posted by Elaina Lynn at
9:31 PM
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